24 Hour Nurse Hotline

As a member you have 24-hour access to a Registered Nurse to answer any questions on family health issues in many languages.  Call anytime day or night and qualified professionals are there to answer any questions you may have about health issues. When you need help determining whether or not you or a family member needs to see a doctor, or when no one else is available to give you medical advice, our nurses are there to help.  They can help to answer questions about diagnostic and surgical procedures, any recently diagnosed medical condition, prescription and over-the-counter medication information, possible contraindications between prescriptions, vitamins and herbs, symptom assessment, and direct you to the best resource for your health care needs.

The benefits of Nurse Hotline include:

• Peace of mind and convenience
• Stress reduction
• Cost-effective quality of care improvement
• Reduction of unnecessary ER and physician visits (potential savings of hundreds of dollars)
• Ease of access to answers for health related questions
• Encouragement of early treatment
• Prevention of a small problem becoming a large one

Audio/Fax Health Information:

This program also includes our Audio / Fax Health Information solution that provides automated health topics to assist you in making informed decisions via the telephone, 24 hours a day, 7 days a week. You have access to over 500 pre-recorded topics in our audio library.  You may also request that a list of the topics and/or a specific topic be faxed directly to you.  To access the Audio Library, simply dial toll-free and select the audio information option and enter the ID number of the topic you wish to listen to.

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